Return & refund policy

1. Scope

This policy applies to all orders fulfilled through the inkble system. Return and refund requests are accepted only under circumstances directly resulting from:

• Production errors
• Shipping carrier issues
• Fulfillment or system-related failures

Cases not eligible for support:

• Incorrect design and product submissions by sellers
• Invalid or incomplete shipping addresses
• Buyer dissatisfaction with the look of the product, if printed correctly
• Products that have been used, worn, or washed
• Buyer changed mind or ordered incorrectly
• Tracking marked "Delivered" without carrier evidence of misdelivery

2. Submission timeframe

All return or refund requests about misprinted, damaged, defective or incorrect items must be submitted within 14 calendar days after the product is received. Requests after this period will not be processed.

Note: minor colour and size variations due to the printing process are expected. Size deviations of 1-2 inches may occur.

Required evidence within 14 days after the product is received:

• Clear photos of the issue
• Visible shipping label with tracking number
• Photos of packaging, particularly if damaged
• Detailed description of the issue
• Unboxing video (highly encouraged)

Upon verification, inkble will reproduce items within 2-4 business days, or refund the base fulfillment cost to the seller's inkble balance.

3. Order cancellation

• Orders can be cancelled only if they have not yet entered the "Awaiting Process" stage.
• Once production has started, cancellation or modification is impossible unless the order is automatically rejected due to invalid artwork or an incorrect address.

4. Undelivered orders / inactive tracking

Refund or replacement is supported in the following cases:

• US orders: not delivered within 45 business days after fulfillment
• International orders: not delivered within 60 business days after fulfillment

If tracking shows no update for an extended period, the order is considered at risk of being lost and eligible for support if:

• No tracking updates for 7 consecutive business days
• No response from the shipping carrier about package location
• No updates from customs

In such situations, sellers can request:

• A refund
• A replacement item

5. Orders delivered late (after promised timeframe)

If tracking marks an order as "Delivered" but it arrived late (after 45 business days in the US, or 60 business days internationally), inkble does not automatically provide refunds.

Case-by-case resolution is possible if:

• The customer refused the package due to delay
• The seller refunded or cancelled the order prior to the tracking update
• There is clear evidence of negative customer experience due to delay

6. Orders marked "Delivered" but not received

inkble does not offer refunds or replacements for orders confirmed as "Delivered" unless the shipping carrier officially confirms:

• Delivery to the incorrect address
• The parcel was lost after delivery

Sellers should direct buyers to contact shipping carriers for delivery proof such as GPS coordinates, delivery photos, or signed receipts.

The inkble policy is responsibility-focused: refunds are provided only for issues clearly caused by our systems, limited strictly to the base fulfillment cost. We are not liable for indirect or consequential losses, including lost profits, brand damage, or customer compensation.

Customer support

For return and refund policy inquiries, please contact us at [email protected].